Cancellation Policy

RETURN OPTIONS

Eligibility for Return for Steelit Products:

1. The product must be returned unopened, unworn, unwashed, or unused.
2. All original tags must still be attached.
3. The item should be in its original packaging.
4. A receipt or proof of purchase is required.

 

Valid Reasons for Return:

1. Incorrect item delivered.
2. Item received is damaged or defective.

 

For either of the above scenarios, please provide a picture or video showcasing the issue for validation.

Return Process:

In-Store Returns:

You may return or refund your items for free in our store within 07 days of receiving your items. Bring in your receipt, packing slip or email order confirmation. To start a return, you can contact us at team.steelit@gmail.com Please note that returns will need to be sent to the following Address: Queens Park Mira Road East, Row House No 3, 401107 Mira Bhayandar Maharashtra, India

Return Shipping:

We have a 07-day return policy, which means if you are shipping your return, you will need to have it post-marked within 10 days after you receive the package. 

STEP 1: Check to see if you qualify for a return

To start a return, contact us at team.steelit@gmail.com and include your 1) full name, 2) your order number and 3) the name of the item(s) you wish to return and the reason why. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

STEP 2: Ship the package back to us

If your return is accepted, we’ll reply to you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will need to ship the item back to us using your local preferred shipping provider. You will be responsible for the return shipping charges.  

You can always contact us for any return questions at team.steelit@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping Costs for Returns:

Return shipping costs are the responsibility of the customer unless the return is a result of our error (you received an incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item without it.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or living plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, seasonal items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Late or Missing Refunds: If you haven’t received a refund yet:

1. First, check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Next, contact your bank. There's often some processing time before a refund is posted.
4. If you’ve done all of this and still haven't received your refund, please contact us at team.steelit@gmail.com

For the understanding of the customers we have given all the information below in a condensed form, where a customer can easily understand our return policy. After purchasing the product from our Steelit website, if the customer does not like the item, is disappointed in any way and if he has any disappointment with the item then he can easily understand from the following information.

How can customers return your products?

• In store

How will customers get the return label?

• Download/print

IF the customer purchased the wrong product, it doesn't fit, or they no longer want the item?

- Download/print

How many days do customers have to return a product?

• 07 Days ( Only Non-Customized Product)

Customer returns product conditions?

• New

Customer returns currency ?

• Indian Rupees INR.

What is the restocking fee?

• No restocking fee

How much will customers pay for return shipping?

• If the product problem is caused by the customer, the customer will be responsible for the full return shipping.

This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item?

• If the product problem is caused by the customer, the customer will be responsible for the full (actual cost of return shipping).